Customer’s FAQ

Frequently Asked Questions

Can I download my purchased Item unlimited times?

Yes, you can. We send immediately an email containing a download link of your purchased item. But, you can download your purchased Item unlimited times as long as the item is available in zaancart.

When will I receive my product?

1) Once your payment is complete, You will be redirected automatically to the download section of the page. Click the download button, you will be started to download on your device.

2) Apart from that you will also get the product download link in the email id provided during checkout. it might take 5 to 10 minutes to get that email.

3) If you haven’t received the product through email we recommend you to check the spam folder or promotional tab email. all the files are uploaded to the drive. You can download it whenever you want it.

What if I don’t receive my product after purchase?

We have never faced this issue till now, just send us an email at [email protected] with your order details and we will send you a new one.

Although, before mailing us,  We request you to check your spam & promotional emails as well.

Kindly provide your correct name, email, phone number details while Buying, so that you can get the product link to your correct email id which you give on the cart checkout page.

Can I purchase Items without registering in zaancart?

Yes, You can, Make sure to save the payment receipt anytime for support.

I have purchased an Item and its not working. What should I do now?

Every item comes with documentation. So, follow the documentation. If it’s beyond documentation and critical contact us to provide support.

Is Item comes with Documentation or Quickstart guide?

Yes, the item comes with documentation to get you started.

Can I request for refund?

Generally, we don’t issue refunds for silly reasons. But, if the item is not working as shown in the demo and the author is not able to fix your issue. We may contact the author and take immediate action. Here is the detailed refund policy.

Can I use Item for commercial projects?

Yes, You can use it with personal or commercial projects and you can charge your client for your work.

Is my data safe in your site?

We are promised to our customers that we are never going to share their information with anyone. Zaancart is SSL protected so, no worries.

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